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Frequently Asked Questions

  • How do I schedule a first appointment? How can I be sure that we are a good fit?
    Give us a call, once our staff obtains the necessary information, you will be sent a link to our secure HIPAA compliant portal. We do require paperwork prior to your first appointment with the providers so that we are able to help gather history prior to our appointment so that we are able to spend time getting to know your child during the appointment. If you have any further concerns about us being a good fit, we can complete a brief phone call to address those concerns.
  • What can I expect from my appointments?
    Typically you will meet the provider the first time in person, and this longer appointment (between 75-90 mins), this will allow the provider to obtain a thorough assessment and evaluate the current concerns. If medication is recommended, it will be prescribed and if further therapy is recommended, you will be given referrals. If medication is prescribed after the initial appointment, you will typically see the provider every 2-4 weeks until medication is stabilized then up to once every 3 months. At each appointment, the need for medication and efficacy will be assessed. Appointments can be done in person or via telehealth for the future appointments.
  • What kind of medication will be prescribed and do you treat substance abuse or eating disorders?
    There are a variety of medications that the provider may use to treat different symptoms, however this practice does not prescribe Benzodiazepines include Valium (diazepam), Xanax (alprazolam), Ativan (lorazepam), Klonopin (clonazepam), Restoril (temazepam), etc. This practice does not prescribe opioid use disorders or substance abuse treatment of any kind. This practice does not provide severe eating disorder treatment or substance abuse treatment.
  • Do you accept insurance?
    Yes, we currently are contracted with several insurance companies. We are starting to utilize a different billing company through Headway and you will be required to set up information with them for billing prior to your first appointment. Once the transition to Headway is fully complete, Three Arrows will no longer be able to bill secondary insurance. Currently, this practice does accept self pay or the use of a qualified HSA.
  • Do you provide crisis care?
    Three Arrows Mental Health provides comprehensive care and medication management, however, we are not able to offer 24 hour crisis care. If you are having thoughts of harming yourself or others, or think you may have an emergency—call 911 or go to the nearest emergency department. Or please call the crisis number 24 hour crisis number 602-222-9444.
  • How is my privacy protected?
    All appointments are conducted via the secure, HIPAA compliant telehealth platform Advanced MD. All of your documents, diagnosis and treatment plans are confidential.
  • Custody issues?
    If there is custody agreement for a child, the proper guardianship documentation must be on file before the appointment. If there is shared custody, both custodians must consent to care. This practice does not do evaluations for court ordered treatment, SMI, custody disputes or divorce court.
Image by Matt Walsh
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